AI Customer Experience Suite
Build Smart Voice& Chat Agents that Drive Real Results
CogniTalking is the AI platform to design, deploy, and scale intelligent virtual agents for voice and chat. Sell more, resolve faster, collect smarter, and elevate customer trust — from startups to enterprise contact centers.
See how CogniTalking handles real customer conversations in under 30 seconds
From intent detection to empathetic responses, this live session shows the exact flow your customers experience when they interact with our AI agents across voice and chat.
See AI Agents in action
Your AI Workforce
Launch specialized virtual agents that work 24/7 — across voice and chat — to accelerate growth, protect margins, and deliver unforgettable customer experiences
Sales Agent
Engages new leads instantly, qualifies opportunities, books meetings, and pushes conversion.
Customer Service Agent
Answers questions with empathy, solves common issues, and keeps customers satisfied without wait time
Collections Agent
Automates reminders, negotiates payment options, and reduces time-to-payment without friction.
Support Agent
Handles troubleshooting, tickets, order lookups, and service status — no human escalation required for routine work.
Marketing Assistant
Captures, nurtures, and routes leads from WhatsApp, webchat, and campaigns in record time.
Contact Center Copilot
Gives human agents real-time context, summaries, and next-best-action so they can respond faster and smarter.
Harness the power of Generative AI for customer conversations
Deliver empathetic, on-brand assistance at scale. Combine voice, chat, and proactive outreach in a single AI agent that knows your products, policies, and tone.
Personalized CX
Capture preferences and context to tailor every response in real time.
Humanlike Dialogues
Blend empathetic language with lifelike voices powered by Generative AI.
Voice & Chat Readys
Launch on phone, WhatsApp, SMS, and webchat with one orchestration layer..
Proactive Service
Predict needs before the ticket arrives and automate follow-ups that delight.
How it Works
From first prototype to full production. No endless backlog. No rip-and-replace.
Design your Agent
Define tone, business rules, validation steps, escalation logic, and allowed actions.
Connect Channels & Systems
Plug into WhatsApp, voice, webchat, Genesys Cloud, Odoo, CRMs, and internal tools.
Scale & Improve
Launch new experiences fast, respond to changing needs, and iterate in real time with AI insights.
Fast Time to Value
Track outcomes, retention, wait-time reduction, cost per contact — then optimize
Powered by Cogni AI
Why CogniTalking
We don't sell chatbots. We deliver reliable AI agents your customers will actually trust.
Omnichannel by Design
- Voice, WhatsApp, webchat, contact center, social. One brain.
- Consistent experience.
Augments Human Agents
- We don't replace your team.
- We supercharge them with context, summaries, next best action.
Enterprise-Ready Security
- Isolation, encryption, policy enforcement — built for industries like banking and telecom.
Fast Time to Value
- Go live in days, not 6-month roadmaps.
- Iterate without begging for dev resources.
ECOSYSTEMS USED CONGNITALKING
Built for Every Business
Whether you're a startup that needs its first virtual agent or a multi-site contact center managing thousands of daily interactions — CogniTalking adapts to your reality.
Small Business
Instantly answer customers, capture leads, and stay available 24/7 without hiring a night shift.
Growing Teams
Automate repetitive requests, reduce wait times, and let humans handle the high-value work.
Enterprise Contact Centers
AI-first routing, human handoff with context, analytics on cost per interaction, SLA impact, and retention.